Privacy Policy
CONTACT INFORMATION
Users are informed that this website (hereinafter, “Website”) is the Privacy Policy applicable to all companies operating the hotels that are part of the HOVIMA HOTELS trademark.
HOVIMA HOTELS is made up of:
Turística Konrad, SL , with CIF: B38333985 and contact address at C/ El Sauce No. 1, portal 1, Urb. El Madroñal, Fañabé, 38660 Adeje - S/C de Tenerife - DPO email: lopd@hovima.com .
Operating company and Data Controller of the following establishments:
• Hovima La Pinta
• Hovima Costa Adeje
• Hovima Panorama
• Hovima Caleta Garden
• Hovima Atlantis
Santa María del Sur, SA , with CIF: A38053773 and contact address at Avda. España s/n, CP 38.660 Costa Adeje - S/C de Tenerife - DPO email: lopd@hovima.com .
Operating company and Data Controller of the following establishments:
• Hovima Santa Maria
Under no circumstances will HOVIMA HOTELS use the personal data of the interested parties for purposes other than those defined in this Privacy Policy, and undertakes to maintain due professional secrecy and to establish the necessary technical and organisational measures to safeguard the information in accordance with the requirements established by current legislation on the Protection of Personal Data.
PRINCIPLE OF INFORMATION
Below is a detail of each of the treatments included in this website, as well as second-layer information where the data controllers carry out a treatment in their hotel establishments:
Purpose: The personal data provided through this website will be used for the following purposes:
• Request for information and queries: Management of requests, sending of information and communications about queries made through forms, emails and contact telephone numbers.
• Commercial communications: Management of sending commercial communications about news, exclusive content, communications and special offers from HOVIMA HOTELS to the email address provided in “Subscribe to our Newsletter” or, where appropriate, by checking the corresponding box for sending commercial communications in registration forms.
• Hovima Club: Management of registered customers using the “Hovima Club” form, who can enjoy discounts and benefits, as well as other information on exclusive content, communications and special offers from HOVIMA HOTELS in the email provided in the registration form.
• Reservations: Management of reservations made by users through this website managed by HOVIMA HOTELS. More information on reservations can be found in the Cancellation Policy and Booking Conditions.
The Data Controller uses the online payment platform Redsys . The payment platform complies with the security guarantees stipulated by law. Any problems or malfunctions with the payment platform must be directed to the platform.
• Agencies: Management of requests to process registration as an Agency on the website.
• Join the team: Management of CVs for current selection processes at HOVIMA HOTELS, sent through the link provided on this website: https://rrhh.hovima.com/trabaja-con-nosotros/account/signup .
• Rent a car: HOVIMA HOTELS does not store the data collected through the “Rent a car” form. The management is carried out directly by the company YOURKAR CONSULTING, SL. More information at: https://www.yourkar.es/ .
*Category of data processed: The data that we may process for the purposes described in this Privacy Policy are:
• For the processing of information request data and queries:
The personal data provided by our users must be adequate, pertinent and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they were obtained.
The user will be the only party responsible for the truthfulness and accuracy of the data provided. The user will be personally liable to HOVIMA HOTELS, to those affected or interested, and to the Spanish Data Protection Agency in the event of providing false data or data belonging to third parties without their consent.
Likewise, please be advised that the data provided in the contact and registration forms must be completed voluntarily, with the exception of those data that appear as mandatory. If the required mandatory data is not provided, the processing of the request cannot be guaranteed.
The recipient of the service undertakes to inform HOVIMA HOTELS of any changes that occur in their data, so that they truthfully reflect their current situation at all times.
*Processing of data from minors: HOVIMA HOTELS will not collect data from minors without the authorization of their father, mother or legal guardian. In the event that a minor completes the contact forms and such authorization is not proven, the request will be destroyed without considering its content.
Legitimation: The legal basis for processing your data will be:
• For the processing of information request data and queries:
Consent for the processing of personal data provided in the contact and registration forms shall be deemed to have been given expressly, freely and unequivocally for the purposes described, by ticking the boxes specified therein. When receiving emails and phone calls, consent shall be deemed to have been given for the purposes requested by the user.
UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS: If you do not wish to receive information about the products and services we offer at HOVIMA HOTELS, you can request to unsubscribe by sending an email with the word “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to lopdf@hovima.com .
Retention period: Your data will be stored for the following periods:
• For the processing of information request data and queries:
• For the processing of agency data:
Recipients:
• For the processing of information request data and queries:
Data hosting and third parties with access to data
This website is hosted on a server located in the European Union. The sole purpose is to host our website, using the hosting modality, therefore, the management company will not have access to your personal data.
Likewise, our emails, as well as cloud backups, are managed by companies located within the territory of the European Union, as well as their hosting servers.
We have entered into a contract for access to data on behalf of third parties with all external collaborators and professionals who access personal data of our company and clients, in accordance with the provisions of current legislation on the protection of personal data.
User and password management
The management of online users and passwords of Club Hovima customers is carried out through the website service provider with whom the owner of the website maintains a contractual relationship that covers the requirements established in current legislation on the Protection of Personal Data.
Usernames and passwords are also assigned using a client code that does not reflect user data, so the password distributor does not have access to them.
Login via social network
In the event that you register through your social network profile, our company is not responsible for the content of your profile, nor for the veracity of the data provided therein. We understand that the profiles used to register in our system are true and legal.
Therefore, this company is exempt from any type of responsibility if the content of your profile does not comply with the conditions of use established in the social network, or if its content is inappropriate and illegal and, therefore, reserves the right to take any legal action that may be necessary.
Additional information on data processing carried out at HOVIMA HOTELS:
In compliance with current legislation on the Protection of Personal Data, this Privacy Policy informs you about the data processing carried out at HOVIMA HOTELS:
• Customer check-in – Check In
By registering at one of our hotels, you consent to the processing of your personal data and that of your companions for the purpose of managing the check-in and check-out of guests.
The legal basis for the processing of your personal data is the mandatory registration of travelers, as set out in Royal Decree 933/2021, of October 26, which establishes the documentary and information registration obligations of natural or legal persons who carry out accommodation and motor vehicle rental activities. The collection of this data is mandatory to carry out the check-in. If you refuse, it will not be possible to provide you with the accommodation service you have contracted.
Your data will be in our database for the legally established limitation years. We inform you that your data will be transferred to the State Security Forces and Corps by legal obligation. This communication is necessary for the performance of our services. Your data will not be transferred to other third parties, unless there is a legal obligation. No international data transfers will be made.
• Sending commercial communications and advertising
When managing your reservation, Check In, participating in contests organized by the company or requesting the use of the Wi-Fi network of our hotels, you may be asked for your express consent to send commercial communications about our promotions and offers, as well as the sending of Newsletters to the email address that, where applicable, you have provided us. Without prejudice to the foregoing, HOVIMA HOTELS may keep users of the Hovima Club informed about our promotions and offers based on legitimate interest.
If you wish, you may receive these promotions by means of newsletters and periodic communications. The legitimacy of the processing of your data is based on your express consent, which you may grant or deny in the different forms that will be provided to you for this purpose. You may subsequently revoke said consent at any time, in which case it will be deleted from our databases. Your data will remain in our databases until your consent is revoked. No international data transfers will be made.
You are hereby informed that, if you accept the sending of commercial communications, your contact details may be transferred to the other companies that make up HOVIMA HOTELS (Turística Konrad, SL and Santa María del Sur, SA), for the sending of commercial communications and promotions of their own hotel offers. Your data will not be transferred to other third parties, unless there is a legal obligation.
COMMERCIAL COMMUNICATIONS: If you do not wish to continue receiving information about the products and services we offer at HOVIMA HOTELS, you can request to unsubscribe by sending an email with the word “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to lopd@hovima.com .
• Billing
If you contract our services, you are informed and expressly agree that your personal data provided to HOVIMA HOTELS will be used for the purpose of managing your billing. The legal basis for the processing of your personal data is the obligation to issue invoices for the delivery of goods and services, as set out in Law 58/2003, of 17 December, General Tax Law, which makes the collection and processing of your data mandatory and essential in order to provide our hotel accommodation services. Your data will be in our database during the legally established limitation years in accounting and tax matters. Your data may be accessed, where appropriate, by the competent public administrations. This communication is necessary for the provision of our services. Your data will not be transferred to other third parties, unless there is a legal obligation. No international data transfers will be made.
• Curriculum management
If you wish to work for HOVIMA HOTELS, given our internal policy on the collection of CVs, for better organization and centralization of information, the CV data must be sent through the portal https://rrhh.hovima.com/trabaja-con-nosotros/account/signup or by email to the address: cv@hovima.com . Likewise, we inform you that CVs sent to other email accounts will be duly deleted from our system. The purpose will be to manage your participation in the personnel selection processes in which you could be included from the companies that make up HOVIMA HOTELS: Turística Konrad, SL and Santa María del Sur, SA All of this based on your express consent accepting the privacy policy or by acknowledgment of receipt.
If your application is successful, your data will become part of your file as a contracted employee and will be kept in the company for as long as you maintain your status as an employee and, after the employment relationship ends for any reason, they will be kept for the legally established limitation period in labor matters.
If your application is not successful, your data will be kept for a maximum period of 6 months so that they can be used in future staff selection processes.
For this reason, and in compliance with the principle of data quality, we ask that you notify us promptly if any changes occur to your CV data. We also remind you that the data provided must be adequate, pertinent and not excessive for the selection of personnel, therefore, please refrain from including information that is not necessary for your CV, in order to respect the principle of data quality.
Your data may be communicated to any of the companies that make up HOVIMA HOTELS. We inform you that your CV may be delivered to our external human resources management consultancy, so that they can arrange appointments with you and conduct the appropriate job interviews to determine whether your profile fits our recruitment needs.
• Registration in promotions and contests
When registering for promotions and contests managed by HOVIMA HOTELS, the participant will be asked for their express consent to receive our promotions and news to the email address provided, by means of newsletters and periodic communications. The participant may grant or deny such consent and, if granted, may revoke it at any time, as indicated in the “Exercise of Rights” section of this Privacy Policy.
The photographs provided for the contests and promotions that we carry out may be used for publication on our social networks and website, as well as in brochures and advertising carried out by HOVIMA HOTELS. Likewise, the identifying data of the winners may be published on our social networks and/or website. This condition is essential for you to participate in our contests.
Registration of promotions and contests is prohibited for minors who are not duly authorized by their parents, mother or legal guardian.
• Use of social networks
We will use our social media to link news, articles or other information relevant to our customers and followers. Photographs of identifiable people may be included. However, if the affected party wishes to remove their image, they may contact the administrator of the page to proceed with its removal.
Under no circumstances will we use the contact information of our followers to include them in our advertising distribution list.
You may exercise your rights in the following ways:
In the event of any incident you may have regarding the processing we carry out of your personal data, you may exercise the rights of access, rectification, deletion and portability of your data, and the limitation or opposition to its processing, at any time, by means of a written document accompanied by a document that identifies you, addressed to the corresponding Data Controller of HOVIMA HOTELS:
Konrad Tourist Office, SL - C/ El Sauce No. 1, portal 1, Urb. El Madroñal, Fañabé, 38660 Adeje - S/C de Tenerife, or by email DPO: lopd@hovima.com .
Santa María del Sur, SA - Avda. España s/n, CP 38.660 Costa Adeje - S/C de Tenerife or by email DPO: lopd@hovima.com .
The Data Controller must respond to the request to exercise rights within one month of the request. The deadline may be extended to two months taking into account the complexity and number of requests. The Data Controller will inform the interested party of any such extensions within one month of receipt of the request, indicating the reasons for the delay. When the interested party submits a request by electronic means, the information will be provided by electronic means whenever possible, unless the interested party requests that it be provided by another means.
If you have not obtained satisfaction in the exercise of your rights, you may file a claim with the Control Authority. You can contact the Spanish Data Protection Agency through the website www.agpd.es.
Modification of these conditions and duration
The owner of this website may modify the conditions set forth herein at any time, and these will be duly published as they appear here, based on its own criteria or motivated by changes in legislation or guidelines from the Spanish Data Protection Agency. The validity of the aforementioned conditions will apply until they are modified by others that are duly published.
Legislation and jurisdiction
The legislation applicable to the content of the website will be Spanish and the jurisdiction will be that of the competent Courts and Tribunals in Santa Cruz de Tenerife.
Last modified: March 16, 2023
Users are informed that this website (hereinafter, “Website”) is the Privacy Policy applicable to all companies operating the hotels that are part of the HOVIMA HOTELS trademark.
HOVIMA HOTELS is made up of:
Turística Konrad, SL , with CIF: B38333985 and contact address at C/ El Sauce No. 1, portal 1, Urb. El Madroñal, Fañabé, 38660 Adeje - S/C de Tenerife - DPO email: lopd@hovima.com .
Operating company and Data Controller of the following establishments:
• Hovima La Pinta
• Hovima Costa Adeje
• Hovima Panorama
• Hovima Caleta Garden
• Hovima Atlantis
Santa María del Sur, SA , with CIF: A38053773 and contact address at Avda. España s/n, CP 38.660 Costa Adeje - S/C de Tenerife - DPO email: lopd@hovima.com .
Operating company and Data Controller of the following establishments:
• Hovima Santa Maria
Under no circumstances will HOVIMA HOTELS use the personal data of the interested parties for purposes other than those defined in this Privacy Policy, and undertakes to maintain due professional secrecy and to establish the necessary technical and organisational measures to safeguard the information in accordance with the requirements established by current legislation on the Protection of Personal Data.
PRINCIPLE OF INFORMATION
Below is a detail of each of the treatments included in this website, as well as second-layer information where the data controllers carry out a treatment in their hotel establishments:
Purpose: The personal data provided through this website will be used for the following purposes:
• Request for information and queries: Management of requests, sending of information and communications about queries made through forms, emails and contact telephone numbers.
• Commercial communications: Management of sending commercial communications about news, exclusive content, communications and special offers from HOVIMA HOTELS to the email address provided in “Subscribe to our Newsletter” or, where appropriate, by checking the corresponding box for sending commercial communications in registration forms.
• Hovima Club: Management of registered customers using the “Hovima Club” form, who can enjoy discounts and benefits, as well as other information on exclusive content, communications and special offers from HOVIMA HOTELS in the email provided in the registration form.
• Reservations: Management of reservations made by users through this website managed by HOVIMA HOTELS. More information on reservations can be found in the Cancellation Policy and Booking Conditions.
The Data Controller uses the online payment platform Redsys . The payment platform complies with the security guarantees stipulated by law. Any problems or malfunctions with the payment platform must be directed to the platform.
• Agencies: Management of requests to process registration as an Agency on the website.
• Join the team: Management of CVs for current selection processes at HOVIMA HOTELS, sent through the link provided on this website: https://rrhh.hovima.com/trabaja-con-nosotros/account/signup .
• Rent a car: HOVIMA HOTELS does not store the data collected through the “Rent a car” form. The management is carried out directly by the company YOURKAR CONSULTING, SL. More information at: https://www.yourkar.es/ .
*Category of data processed: The data that we may process for the purposes described in this Privacy Policy are:
• For the processing of information request data and queries:
Name, Surname, E-mail.
• For the processing of data for sending commercial communications:E-mail.
• For Club Hovima data processing:Name, Surname, Telephone, E-mail, Country, Province, City.
• For the processing of reservation data:Name, Surname, ID, Postal Address, Date of Birth, E-mail.
• For the processing of agency data:Name, Surname, Email, Telephone.
• For the processing of data from join the team:Name, Surname, ID, Postal Address, Date of Birth, Email, Education, Work Experience, CV Data.
The personal data provided by our users must be adequate, pertinent and not excessive in relation to the scope and the specific, explicit and legitimate purposes for which they were obtained.
The user will be the only party responsible for the truthfulness and accuracy of the data provided. The user will be personally liable to HOVIMA HOTELS, to those affected or interested, and to the Spanish Data Protection Agency in the event of providing false data or data belonging to third parties without their consent.
Likewise, please be advised that the data provided in the contact and registration forms must be completed voluntarily, with the exception of those data that appear as mandatory. If the required mandatory data is not provided, the processing of the request cannot be guaranteed.
The recipient of the service undertakes to inform HOVIMA HOTELS of any changes that occur in their data, so that they truthfully reflect their current situation at all times.
*Processing of data from minors: HOVIMA HOTELS will not collect data from minors without the authorization of their father, mother or legal guardian. In the event that a minor completes the contact forms and such authorization is not proven, the request will be destroyed without considering its content.
Legitimation: The legal basis for processing your data will be:
• For the processing of information request data and queries:
Express consent.
• For the processing of data for sending commercial communications:Express consent.
• For Club Hovima data processing:Express consent with the request to belong to the Hovima Club and the legitimate interest of the person responsible for building loyalty and keeping club users informed about offers and services from HOVIMA HOTELS.
• For the processing of reservation data:Express consent for the request to reserve the accommodation that you have managed and pre-contractual/contractual relationship.
• For the processing of agency data:Express consent for the registration request and contractual relationship.
• For the processing of data from join the team:Express consent.
Consent for the processing of personal data provided in the contact and registration forms shall be deemed to have been given expressly, freely and unequivocally for the purposes described, by ticking the boxes specified therein. When receiving emails and phone calls, consent shall be deemed to have been given for the purposes requested by the user.
UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS: If you do not wish to receive information about the products and services we offer at HOVIMA HOTELS, you can request to unsubscribe by sending an email with the word “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to lopdf@hovima.com .
Retention period: Your data will be stored for the following periods:
• For the processing of information request data and queries:
Until you revoke your consent.
• For the processing of commercial communications:Until you revoke your consent.
• For Club Hovima data processing:Until you revoke your consent.
• Reservations: The provisions of Royal Decree 933/2021, of October 26, which establishes the documentary and information registration obligations of natural or legal persons who carry out accommodation and motor vehicle rental activities, will apply. In the event of cancellation, until the revocation of your consent and, where appropriate, during the legally established periods for possible claims.• For the processing of agency data:
During the contractual relationship and, once it has ended, during the legally established period for possible claims.
• For the processing of data from join the team:For six months.
Recipients:
• For the processing of information request data and queries:
Your data may be communicated to any of the companies that make up HOVIMA HOTELS.
• For the processing of data for sending commercial communications:You are hereby informed that, if you accept the sending of commercial communications, your data will be processed by the companies that make up HOVIMA HOTELS for the sending of commercial communications and promotions of their own hotel offers.
• For Club Hovima data processing:You are informed that your data will be processed by the companies that make up HOVIMA HOTELS.
• For the processing of reservation data:In the case of making payments to banking entities, information on Check In and Billing can be found in the Additional Information of this Privacy Policy.
• For the processing of agency data:Your data may be communicated to any of the companies that make up HOVIMA HOTELS.
• For the processing of data from join the team:Your data may be communicated to any of the companies that make up HOVIMA HOTELS for the selection processes of their hotel establishments.
Data will not be transferred to other third parties unless legally required. If HOVIMA HOTELS were to transfer personal data in the future, it will promptly inform you.Data hosting and third parties with access to data
This website is hosted on a server located in the European Union. The sole purpose is to host our website, using the hosting modality, therefore, the management company will not have access to your personal data.
Likewise, our emails, as well as cloud backups, are managed by companies located within the territory of the European Union, as well as their hosting servers.
We have entered into a contract for access to data on behalf of third parties with all external collaborators and professionals who access personal data of our company and clients, in accordance with the provisions of current legislation on the protection of personal data.
User and password management
The management of online users and passwords of Club Hovima customers is carried out through the website service provider with whom the owner of the website maintains a contractual relationship that covers the requirements established in current legislation on the Protection of Personal Data.
Usernames and passwords are also assigned using a client code that does not reflect user data, so the password distributor does not have access to them.
Login via social network
In the event that you register through your social network profile, our company is not responsible for the content of your profile, nor for the veracity of the data provided therein. We understand that the profiles used to register in our system are true and legal.
Therefore, this company is exempt from any type of responsibility if the content of your profile does not comply with the conditions of use established in the social network, or if its content is inappropriate and illegal and, therefore, reserves the right to take any legal action that may be necessary.
Additional information on data processing carried out at HOVIMA HOTELS:
In compliance with current legislation on the Protection of Personal Data, this Privacy Policy informs you about the data processing carried out at HOVIMA HOTELS:
• Customer check-in – Check In
By registering at one of our hotels, you consent to the processing of your personal data and that of your companions for the purpose of managing the check-in and check-out of guests.
The legal basis for the processing of your personal data is the mandatory registration of travelers, as set out in Royal Decree 933/2021, of October 26, which establishes the documentary and information registration obligations of natural or legal persons who carry out accommodation and motor vehicle rental activities. The collection of this data is mandatory to carry out the check-in. If you refuse, it will not be possible to provide you with the accommodation service you have contracted.
Your data will be in our database for the legally established limitation years. We inform you that your data will be transferred to the State Security Forces and Corps by legal obligation. This communication is necessary for the performance of our services. Your data will not be transferred to other third parties, unless there is a legal obligation. No international data transfers will be made.
• Sending commercial communications and advertising
When managing your reservation, Check In, participating in contests organized by the company or requesting the use of the Wi-Fi network of our hotels, you may be asked for your express consent to send commercial communications about our promotions and offers, as well as the sending of Newsletters to the email address that, where applicable, you have provided us. Without prejudice to the foregoing, HOVIMA HOTELS may keep users of the Hovima Club informed about our promotions and offers based on legitimate interest.
If you wish, you may receive these promotions by means of newsletters and periodic communications. The legitimacy of the processing of your data is based on your express consent, which you may grant or deny in the different forms that will be provided to you for this purpose. You may subsequently revoke said consent at any time, in which case it will be deleted from our databases. Your data will remain in our databases until your consent is revoked. No international data transfers will be made.
You are hereby informed that, if you accept the sending of commercial communications, your contact details may be transferred to the other companies that make up HOVIMA HOTELS (Turística Konrad, SL and Santa María del Sur, SA), for the sending of commercial communications and promotions of their own hotel offers. Your data will not be transferred to other third parties, unless there is a legal obligation.
COMMERCIAL COMMUNICATIONS: If you do not wish to continue receiving information about the products and services we offer at HOVIMA HOTELS, you can request to unsubscribe by sending an email with the word “UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS” to lopd@hovima.com .
• Billing
If you contract our services, you are informed and expressly agree that your personal data provided to HOVIMA HOTELS will be used for the purpose of managing your billing. The legal basis for the processing of your personal data is the obligation to issue invoices for the delivery of goods and services, as set out in Law 58/2003, of 17 December, General Tax Law, which makes the collection and processing of your data mandatory and essential in order to provide our hotel accommodation services. Your data will be in our database during the legally established limitation years in accounting and tax matters. Your data may be accessed, where appropriate, by the competent public administrations. This communication is necessary for the provision of our services. Your data will not be transferred to other third parties, unless there is a legal obligation. No international data transfers will be made.
• Curriculum management
If you wish to work for HOVIMA HOTELS, given our internal policy on the collection of CVs, for better organization and centralization of information, the CV data must be sent through the portal https://rrhh.hovima.com/trabaja-con-nosotros/account/signup or by email to the address: cv@hovima.com . Likewise, we inform you that CVs sent to other email accounts will be duly deleted from our system. The purpose will be to manage your participation in the personnel selection processes in which you could be included from the companies that make up HOVIMA HOTELS: Turística Konrad, SL and Santa María del Sur, SA All of this based on your express consent accepting the privacy policy or by acknowledgment of receipt.
If your application is successful, your data will become part of your file as a contracted employee and will be kept in the company for as long as you maintain your status as an employee and, after the employment relationship ends for any reason, they will be kept for the legally established limitation period in labor matters.
If your application is not successful, your data will be kept for a maximum period of 6 months so that they can be used in future staff selection processes.
For this reason, and in compliance with the principle of data quality, we ask that you notify us promptly if any changes occur to your CV data. We also remind you that the data provided must be adequate, pertinent and not excessive for the selection of personnel, therefore, please refrain from including information that is not necessary for your CV, in order to respect the principle of data quality.
Your data may be communicated to any of the companies that make up HOVIMA HOTELS. We inform you that your CV may be delivered to our external human resources management consultancy, so that they can arrange appointments with you and conduct the appropriate job interviews to determine whether your profile fits our recruitment needs.
• Registration in promotions and contests
When registering for promotions and contests managed by HOVIMA HOTELS, the participant will be asked for their express consent to receive our promotions and news to the email address provided, by means of newsletters and periodic communications. The participant may grant or deny such consent and, if granted, may revoke it at any time, as indicated in the “Exercise of Rights” section of this Privacy Policy.
The photographs provided for the contests and promotions that we carry out may be used for publication on our social networks and website, as well as in brochures and advertising carried out by HOVIMA HOTELS. Likewise, the identifying data of the winners may be published on our social networks and/or website. This condition is essential for you to participate in our contests.
Registration of promotions and contests is prohibited for minors who are not duly authorized by their parents, mother or legal guardian.
• Use of social networks
We will use our social media to link news, articles or other information relevant to our customers and followers. Photographs of identifiable people may be included. However, if the affected party wishes to remove their image, they may contact the administrator of the page to proceed with its removal.
Under no circumstances will we use the contact information of our followers to include them in our advertising distribution list.
You may exercise your rights in the following ways:
In the event of any incident you may have regarding the processing we carry out of your personal data, you may exercise the rights of access, rectification, deletion and portability of your data, and the limitation or opposition to its processing, at any time, by means of a written document accompanied by a document that identifies you, addressed to the corresponding Data Controller of HOVIMA HOTELS:
Konrad Tourist Office, SL - C/ El Sauce No. 1, portal 1, Urb. El Madroñal, Fañabé, 38660 Adeje - S/C de Tenerife, or by email DPO: lopd@hovima.com .
Santa María del Sur, SA - Avda. España s/n, CP 38.660 Costa Adeje - S/C de Tenerife or by email DPO: lopd@hovima.com .
The Data Controller must respond to the request to exercise rights within one month of the request. The deadline may be extended to two months taking into account the complexity and number of requests. The Data Controller will inform the interested party of any such extensions within one month of receipt of the request, indicating the reasons for the delay. When the interested party submits a request by electronic means, the information will be provided by electronic means whenever possible, unless the interested party requests that it be provided by another means.
If you have not obtained satisfaction in the exercise of your rights, you may file a claim with the Control Authority. You can contact the Spanish Data Protection Agency through the website www.agpd.es.
Modification of these conditions and duration
The owner of this website may modify the conditions set forth herein at any time, and these will be duly published as they appear here, based on its own criteria or motivated by changes in legislation or guidelines from the Spanish Data Protection Agency. The validity of the aforementioned conditions will apply until they are modified by others that are duly published.
Legislation and jurisdiction
The legislation applicable to the content of the website will be Spanish and the jurisdiction will be that of the competent Courts and Tribunals in Santa Cruz de Tenerife.
Last modified: March 16, 2023